Sales Order and Shipping Info
When and where are webstore orders processed and shipped?
Webstore Orders are processed by ATTO between 8:00 am to 5:00 pm, Monday-Friday, Eastern Standard Time (EST)excluding Holidays. Orders are processed and shipped from our world headquarters located at: 155 Crosspoint Parkway, Amherst NY, USA 14068.
What are my shipping options?
ATTO offers free shipping (via UPS Standard, or equivalent) for all orders shipping to locations in the United States. Other shipping options available to customers are:
- International Economy (2-3 Days) - Note: customers are responsible for any duties and taxes.
Our Webstore order form shipping calculator will automatically calculate the shipping cost for the selected service based upon the product, quantity on order and shipping weight.
The listed shipping methods denote the expected delivery time once your order is shipped from our facility. Orders are not guaranteed to ship the same day they are placed. In-stock products are normally shipped within one business day pending payment confirmation, unless otherwise noted.
Will my order have sales tax?
By law, state and local sales taxes must be collected based on the destination of the shipment. Due to
ATTO's physical presence in New York we are required to collect state sales for orders shipping to NY locations.
What are Clearance Products?
ATTO clearance products are clearly identified as either new/in box or certified factory refurbished. In either case, products are fully functional and meet their published specifications. If you are not completely satisfied with your clearance product purchase you may return the item undamaged with its original packaging within 10 days of receiving it for exchange or credit. All clearance products come with a ninety (90) day warranty.
How does ATTO confirm I've placed an order and tell me when it will ship?
After placing an order an automatic confirmation e-mail will be sent to the e-mail address you specified on your order invoice. Within one business day an email will be sent from our sales operations team with information on the expected ship date of your order. We will contact you via email if there are any problems processing your order or unexpected delays in shipping; otherwise, your order will ship to the address you entered into the webstore order form via the shipping method you specified.
If you’ve had a problem placing an order, want to change it or cancel it who do I contact?
If you had a problem placing an order or if you feel your order was not properly submitted, you can contact our sales operations team by phone at (716) 691-1999 x0 or email at email@example.com. Sales operations is available from 8:00 AM to 5:00 PM (EST), Monday through Friday, excluding holidays. When contacting us, please provide your name, order number (if available), and date of purchase. Cancellation may or may not be possible depending on the shipment status of an order.
Pricing, Product Availability, and Technical Errors
Prices and in-stock product are subject to change without notice. We reserve the right to cancel or refuse an order for any reason including credit card fraud, insufficient funds, incomplete customer information, limitations on quantities of product available for purchase, inaccuracies, or errors in product or pricing information found on our website or online store.
PO Boxes, APO Addresses, and Freight Forwarders
To combat mail order fraud, we do not ship to PO Boxes, military APO addresses or Freight Forwarders.